PRIVACY POLICY
Last Updated: August 2026
The Route Holidays respects the privacy of individuals and aims to process personal information responsibly and transparently.
This Privacy Policy explains how personal information may be collected and used when you visit our website, contact us, request a quotation or make a booking.
Information We May Collect
Depending on the service, we may collect:
- name;
- phone number;
- WhatsApp number;
- email address;
- travel dates;
- number of travellers;
- pickup and drop details;
- hotel requirements;
- booking information;
- government ID information where required for hotel/travel arrangements;
- payment transaction references;
- enquiry information;
- customer communications;
- information submitted through website forms.
Purpose of Processing
Personal information may be used for:
- responding to enquiries;
- preparing quotations;
- confirming bookings;
- arranging hotels;
- arranging transportation;
- coordinating sightseeing;
- processing payments;
- customer support;
- booking-related communication;
- maintaining business and accounting records;
- complying with legal obligations;
- preventing fraud and misuse;
- improving our services.
Sharing Information
Relevant information may be shared where reasonably necessary with:
- hotels;
- vehicle owners/operators;
- drivers;
- transport providers;
- restaurants;
- guides;
- activity providers;
- payment service providers;
- technology/service providers;
- government authorities where required by law.
We aim to share only information reasonably necessary for the relevant purpose.
Consent and Notice
Where consent is required under applicable data-protection law, The Route Holidays shall seek consent in the manner required by applicable law.
Where processing is based on another lawful ground permitted by applicable law, processing may take place on that basis.
WhatsApp and Electronic Communication
If you communicate with The Route Holidays through WhatsApp, email, phone or another third-party communication platform, the communication may also be processed by that platform under its own applicable terms and privacy practices.
Payment Information
Payments may be processed by third-party payment gateways or financial service providers.
The Route Holidays does not intend to store complete card numbers, CVV or similar sensitive payment credentials unless legally required and technically permitted.
Cookies
The website may use cookies and similar technologies for:
- functionality;
- analytics;
- security;
- performance;
- marketing measurement;
- improving user experience.
Data Security
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary for:
- booking records;
- accounting;
- taxation;
- legal compliance;
- dispute resolution;
- customer service;
- security;
- legitimate business purposes.
Data Rights
Subject to applicable law and its effective provisions, individuals may have rights relating to their personal data, including access, correction, updating, withdrawal of consent where applicable and other rights provided by law.
Marketing Communications
Where marketing communications are sent on a consent-based basis, the recipient may have the option to withdraw such consent as provided by applicable law.
Service-related communications concerning an existing booking may continue where necessary for providing the service or fulfilling legal obligations.
Third-Party Websites
Our website may contain links to third-party websites.
The Route Holidays is not responsible for the privacy practices or content of third-party websites.
Policy Changes
This Privacy Policy may be updated from time to time to reflect changes in law, technology or business practices.
Privacy Contact
The Route Holidays
📍Main Market, Dhauli Pyau, Mathura, Uttar Pradesh, India
📞Phone / WhatsApp: 8445565665
📧Email: info@therouteholidays.com
