Refund Policy
Effective Date: August 2026
The Route Holidays follows a strictly non-refundable policy for confirmed bookings cancelled by the Guest, subject to applicable law.
Guest-Initiated Cancellation
Amounts paid for confirmed bookings shall ordinarily be non-refundable when cancellation is requested by the Guest.
This applies to advance payments and other booking amounts unless a refund is required by applicable law or expressly approved in writing.
Unused Services
No discretionary refund shall ordinarily be provided for:
- unused hotel nights;
- unused meals;
- unused cab services;
- unused sightseeing;
- missed sightseeing;
- late arrival;
- early departure;
- no-show;
- personal reasons;
- illness;
- change of plans;
- train/flight cancellation;
- inability to travel.
If The Route Holidays Cannot Provide the Confirmed Service
If The Route Holidays cancels a confirmed service for reasons within its reasonable control and cannot provide the confirmed service or a reasonably comparable alternative acceptable to the Guest, an appropriate refund for the affected service shall be provided.
Where only a portion of a package is affected, the refund shall ordinarily relate to the affected portion.
Third-Party Supplier Failure
Where a service is affected by an independent supplier, The Route Holidays shall make reasonable efforts to arrange an alternative or seek an appropriate remedy from the supplier.
If a third-party supplier provides a refund to The Route Holidays, the amount actually recovered may be passed on or adjusted to the Guest, subject to legitimate non-refundable charges and applicable law.
The Route Holidays does not guarantee a refund from an independent supplier unless such refund is required under applicable law or the supplier’s applicable terms.
Force Majeure
Where services cannot be provided due to force majeure, refund or adjustment shall depend on:
- the nature of the event;
- services already consumed;
- supplier terms;
- amounts actually recoverable;
- alternative arrangements available;
- and applicable law.
Refund Processing
Where a refund is approved, the refund shall ordinarily be made through the original payment method or another mutually agreed lawful method.
Processing time may depend on the payment gateway, bank and third-party supplier.
Non-Transferable Amounts
Amounts paid for a confirmed booking are not automatically transferable to another booking or person.
Statutory Rights
Nothing in this Refund Policy excludes any statutory right or remedy available under applicable law.
The Route Holidays
📍Main Market, Dhauli Pyau, Mathura, Uttar Pradesh, India
📞Phone / WhatsApp: 8445565665
📧Email: info@therouteholidays.com
